At Ophelia Piers, we aim to deliver your High Heel shoes quickly and safely. This Shipping Policy outlines how orders are processed and shipped.
1. Order Processing
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
- You will receive a confirmation email after placing your order
Once shipped, a tracking number will be provided.
2. Shipping Time Estimates
Estimated delivery times:
- United States: 7–15 business days
- International: 10–20 business days
⚠️ Please note:
Delivery times may vary depending on location and external factors.
3. Shipping Fees
- Shipping fees are calculated at checkout or offered as promotions
- Free shipping may be available for selected regions or order values
4. Tracking Your Order
Once your order is shipped:
- You will receive a tracking link via email
- Tracking updates may take 2–5 days to appear
5. Delays
Shipping delays may occur due to:
- High order volume
- Weather conditions
- Customs clearance
- Carrier disruptions
We appreciate your patience in such situations.
6. Incorrect Address
Please ensure your shipping address is accurate.
We are not responsible for:
- Orders shipped to incorrect addresses provided by the customer
- Failed delivery attempts
If you notice an error, contact us within 12 hours of placing your order.
7. Lost or Stolen Packages
If your package is marked as delivered but not received:
- Contact your local carrier first
- Then reach out to us for assistance
We will do our best to help resolve the issue.
8. Damaged Shipments
If your order arrives damaged:
- Contact us within 7 days
- Provide photos of the item and packaging
We will arrange a replacement or refund.
9. Customs & Duties
For international orders:
- Customers are responsible for any customs fees or import taxes
- We are not responsible for delays caused by customs
10. Contact Us
For any shipping-related questions:
📧 customerservice@opheliapiers.com