We want you to love every pair of High Heel shoes you purchase from Ophelia Piers. If something isn’t right, we’re here to help.
1. Return Eligibility
You may request a return if:
- The item is unused, unworn, and in original condition
- Original packaging is intact
- Return request is made within 30 days of delivery
⚠️ Items that do NOT qualify:
- Worn or damaged items
- Final sale or clearance items
- Items without original packaging
2. Return Process
To initiate a return:
- Email us at 📧 customerservice@opheliapiers.com
- Include:
- Order number
- Reason for return
- Photos (if item is defective)
- Wait for return instructions and approval
⚠️ Do not send items back without authorization.
3. Refund Policy
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days
Partial Refunds May Apply If:
- Item shows signs of use
- Missing original packaging
- Returned outside the allowed timeframe
4. Exchanges
We offer exchanges for:
- Size issues
- Defective or damaged items
If you need a different size or replacement, contact us and we will guide you through the process.
5. Shipping Costs
- Original shipping fees are non-refundable
- Customers are responsible for return shipping unless the item is defective or incorrect
- We recommend using a trackable shipping service
6. Damaged or Incorrect Items
If you receive a defective or wrong item:
- Contact us within 7 days of delivery
- Provide clear photos
- We will offer a replacement or full refund at no extra cost
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Then contact us if the issue persists
8. Order Cancellation
- Orders can only be canceled within 12 hours of purchase
- After that, orders may already be processed or shipped
9. Contact Support
We are always here to help:
📧 customerservice@opheliapiers.com