At Ophelia Piers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights when visiting or shopping on our website.

1. Information We Collect

We collect information in different ways depending on how you interact with our site:

1.1 Information You Provide

When you make a purchase or contact us, you may provide:

  • Full name
  • Billing & shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)

1.2 Automatically Collected Data

When you browse our website, we may collect:

  • IP address
  • Device type & browser
  • Pages visited & time spent
  • Referring website

1.3 Cookies & Tracking

We use cookies to:

  • Improve website performance
  • Remember your preferences
  • Provide personalized content

You can disable cookies in your browser settings at any time.

2. How We Use Your Information

Your information helps us provide a better experience. We use it to:

  • Process and fulfill orders
  • Communicate order updates
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and enhance security
  • Send promotional emails (only if you opt in)

3. Sharing of Information

We do not sell your personal information. We may share it only with:

  • Payment processors (for secure transactions)
  • Shipping carriers (to deliver your order)
  • Service providers (website hosting, analytics, etc.)

All partners are required to protect your data.

4. Data Security

We implement appropriate security measures including:

  • SSL encryption
  • Secure payment gateways
  • Restricted data access

However, no online transmission is 100% secure.

5. Your Rights

Depending on your location (e.g., California residents), you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications

To exercise your rights, contact us at:
📧 customerservice@opheliapiers.com

6. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment
  • Legal and accounting requirements
  • Customer service purposes

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:
📧 customerservice@opheliapiers.com